Frequently Asked Questions
Find answers to common questions about WeatherNow's features and services
General Information
WeatherNow is a comprehensive weather forecasting platform that provides:
- Real-time weather updates for over 200,000 locations worldwide
- Hyperlocal forecasts with 90%+ accuracy
- Severe weather alerts and notifications
- Air quality and pollen tracking
- Customizable dashboard for personal and professional use
Our service combines data from multiple meteorological sources with proprietary algorithms to deliver the most reliable forecasts.
Our forecast accuracy varies by timeframe and location:
| Forecast Period | Accuracy Range |
|---|---|
| Current conditions | 95-98% |
| 24-hour forecast | 90-93% |
| 3-day forecast | 85-88% |
| 7-day forecast | 75-80% |
Accuracy is verified through independent meteorological audits conducted quarterly.
Features & Functionality
Our premium subscription ($4.99/month) includes:
- Ad-free experience
- Extended 15-day forecasts
- Hourly historical weather data
- Advanced radar maps
- Custom alert thresholds
- Professional weather widgets
- Priority customer support
- API access (limited calls)
All subscriptions come with a 14-day free trial.
Our alert system monitors:
- National Weather Service bulletins
- Lightning detection networks
- Doppler radar systems
- Emergency broadcast systems
Alert types include:
- Tornado warnings (issued 15-20 minutes before touchdown)
- Flash flood alerts (based on rainfall rates and terrain)
- Winter storm advisories (snow accumulation predictions)
- Extreme heat/cold warnings (using wet-bulb calculations)
Users can customize notification channels (app, email, SMS) in settings.
Technical Support
Common causes and solutions:
| Issue | Solution |
|---|---|
| GPS inaccuracy | Refresh location or enter coordinates manually |
| Microclimate effects | Check nearby stations in the app |
| Data latency | Wait 5-10 minutes for updates |
| Device permissions | Enable location services in settings |
If issues persist, contact support with your device model and screenshots.
To help us resolve issues quickly:
- Take a screenshot of the error
- Note your device model and OS version
- Include the time and location of occurrence
- Describe what you were doing when it happened
Submit reports via:
- In-app feedback form (Settings → Help)
- Email: support@weathernow.com
- Twitter: @WeatherNowSupport
Average response time: 2 business days.
Data & Privacy
We aggregate data from multiple authoritative sources:
- NOAA (National Oceanic and Atmospheric Administration)
- ECMWF (European Centre for Medium-Range Weather Forecasts)
- National Weather Services (global)
- Commercial satellite networks
- Ground-based weather stations
- Community weather stations (quality verified)
Our proprietary AI models analyze this data to improve forecast accuracy by 12-15% compared to single-source providers.
We implement multiple security measures:
- Encryption: All data transmitted with TLS 1.3
- Anonymization: Location data is aggregated after 24 hours
- Compliance: GDPR, CCPA, and ISO 27001 certified
- Access Control: Strict employee access protocols
We never sell personal data to third parties. For details, see our Privacy Policy.
Account & Billing
Cancellation options:
- iOS: Settings → Apple ID → Subscriptions
- Android: Google Play Store → Subscriptions
- Web: Account Settings → Billing
Important notes:
- Cancellations take effect at the end of the billing cycle
- Refunds available within 48 hours of accidental renewal
- You retain premium access until the paid period ends
Yes, we provide specialized solutions:
| Plan | Features | Contact |
|---|---|---|
| Enterprise | API access, white-label solutions, SLA guarantees | sales@weathernow.com |
| Education | Classroom tools, historical datasets, discounted rates | edu@weathernow.com |
| Nonprofit | Free basic access for qualified organizations | impact@weathernow.com |